Monte Carlo Roulette Terms and Conditions
Right, we're nearly ready to play, but first we just need you to read our Ts&Cs. We've tried to make it as straightforward as we possibly can but if anything's unclear, drop us a line on help@montecarloroulette.tv or ring us on 0845 0060 235.
Rules more
The Services more
Registration more
Your Account more
Playing Games more
Repayments more
Bonuses more
Registration Bonus more
Refer a Friend more
Prize Competitions more
Third Party Content more
Disputes more
Privacy Policy more
General more
1 Rules
1.1: The following rules ("Rules") apply to all use of our Services. By registering with us, you agree to be bound by them, so please read them carefully before going any further. Any specific rules and/or instructions that are provided with any Game will also form part of these Rules. Click on the links for more details.
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1.2: We are constantly seeking to improve our Services and these Rules may therefore be subject to change from time to time. You agree to be bound by any changes, so we advise you to check back here every now again. If you do not agree with the changes, you may terminate your use of the Services. These were last updated on 23rd June 2009.
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2 The Services
2.1: The services governed by these rules (the "Services") are any services provided by us to be accessed by any method, including interactive television accessed by a set-top box (whether accessed by satellite or cable), by mobile devices or by the internet. The Games are any games provided by us via the Services.
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2.2: We are registered in England and Wales under number 427461, of 6-7 Princes Court, Wapping Lane, London, E1W 2DA, VAT number 802885619) and The Gaming Channel Bookmakers Limited (a private limited company registered in England and Wales under number 04274612, of 6-7 Princes Court, Wapping Lane, London E1W 2DA) ("TGCBL"). The Gaming Channel Limited is licensed to provide online and interactive fixed odds betting opportunities via TGCBL by the Gambling Commission (and all bets placed through the Services are placed with TGCBL). You agree that we may transfer this agreement and your Account to a third party at any time by giving you notice on this website.
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2.3: You may contact us at any time by calling our customer care line on 0845 0060 235 or sending an e-mail to help@montecarloroulette.tv
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3 Registration
3.1: In order to use the Services, you must open and maintain an account with us (your "Account").
3.2: If you wish to play the Games for real ("Play 4 Real") you must be over 18 to register. Underage gambling is an offence and if you are not 18 all transactions will be void. We may ask you for proof of age and identity at any time. You agree we may check any of the details provided to us at any time by any channels and methods available to us, for security reasons or otherwise. If you do not provide us with satisfactory proof on request, we may suspend your Account for up to three months and/or terminate it and withhold any sums of money then in it until you do so. Any funds in your account will be forfeited by you if we terminate your Account.
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3.3: When you register, you will be asked to enter your email address and choose a password. You must keep these secure and must not reveal them to anyone else. Transactions made using your email address and password are accepted by us on the understanding that you (and not somebody else) are playing the Games and you agree that we shall not be liable for the use of your Account by any other persons using your email address and password and that you shall be solely responsible for all use of the Services and any playing of the Games, including all costs.
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Protection and the integrity of our service is paramount and accordingly we reserve the right to refuse to register you and/or suspend and/or terminate your registration and/or account at any time and in each case and at our absolute discretion. Although wherever possibly we try to keep you fully informed about the way in which we operate the Service, this is not always possible for legal and other reasons. In such circumstances we shall not be obliged to provide you with any reasons for refusing your registration or suspending or terminating your account. We reserve the right to refund to you or withhold any payment of monies from or into your account if there is manipulation of our financial system or suspicion or evidence thereof or a breach of suspected breach of any applicable law or any of these Terms and Conditions, and in each case without providing any reason.
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3.4: If you think someone else has had access to your log-in details you must contact us immediately. All personal details provided by you must be true, correct and complete and you must inform us of any changes to your personal details.
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3.5: You may only open one account with us. We reserve the right to refuse to register you and/or to suspend and/or terminate your Account or any duplicate Accounts if we believe that you have or may breach these Rules or if required by law to do so and we shall not be obliged to provide you with any reasons for so doing.
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4 Your Account
4.1: In order to register, you must deposit a minimum of £10 in your Account. Deposits may be made by Switch, Delta, Visa Debit, Solo, Maestro, Electron, MasterCard and Visa, subject to the rules of the card issuer. Electron and Solo transactions will only be authorised when there are funds in your account and in some cases when you are present. Any cards which need the cardholder to be present cannot be used to play the Games. We accept no responsibility for any transactions which are declined for any reason.
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4.2: You will only be able to use one payment card with your Account (the "Card"). Please ensure you enter your Card details correctly. You should inform us immediately if any of these details change. Failure to do so may result in transactions being declined by the Card issuer.
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4.3: Because the Services are provided as soon as you click to confirm a deposit, bet or withdrawal (a "Transaction"), you do not have a right to cancel any Transaction once you have confirmed it. You are responsible for checking the confirmation screen displayed when before confirming a Transaction and correcting any errors before continuing. No refunds will be made if you later decide to cancel or change a Transaction once you have clicked to accept the details shown on the confirmation screen. You can view recent transactions in the 'My Account' screen. We recommend that you keep records of all your transactions.
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4.4: We will not pay interest on the balance in your Account.
4.5: You can terminate your Account at any time by contacting us. Upon termination all redeemable funds in your Account will be returned to you to by crediting your Card.
4.6: We can terminate your Account for the reasons and in the circumstances set out in these Rules or otherwise by giving you notice.
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4.7: If you do not use your Account for twelve months, we may notify you that we intend to terminate your Account and ask you to confirm within a given period whether or not you wish to continue. If you fail to respond as requested, we reserve the right to terminate your Account and you shall be deemed to have consented to us withdrawing and retaining any funds remaining in your Account.
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5 Playing Games
5.1: We may from time to time set limits on the amounts you may bet during any one day or week, in accordance with the recommendations of Gamcare, a registered charity working for social responsibility in gambling, and also on the maximum payouts which we will make to any individual. The current limits are:
5.2: i. Daily Top-Up Limit: £1,000
ii. Weekly Top-Up Limit: £5,000
In addition you may restrict your own activities on the Service and set your own limits. You may do this by either calling our Customer Services Centre on 0845 0060 235, or in the ‘My Account' section of the website.
5.3: If any problem occurs with the Services that affect our ability to operate any Game after the Game has started, the affected Game will be void and any bets will be returned to your Account.
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5.4: We will settle your Game sessions at the correct winning amounts as notified at the time of game purchase. All winnings due to you will be credited to your Account.
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6 Repayments
6.1: You may withdraw funds from your Account at any time, subject to the following restrictions by selecting the 'withdraw' option under the My Account' button.
6.2: All repayments up to a limit of £6,000 a day will be made by recrediting your Card. We will try to do so within 3 - 5 working days of receiving your request, although we do not guarantee this and some delays may occur.
6.3: Sums of over £6,000 will be remitted by cheque and may take up to 21 days to process. For advice on withdrawing larger amounts please contact us. To comply with UK money laundering regulations, you will be asked to send proof of identity before any payments can be made to you.
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7 Bonuses
7.1 From time to time we may offer bonus credits or awards at our discretion ("Bonuses"). A Bonus will sometimes appear as a ‘game gift', 'gift' or 'birthday gift' in your Account. All such are subject to the following provisions:
7.2: Any Bonus may not be withdrawn in cash but must be used in the Services. It is also non-transferable. Bonus amounts will be the last credits to be used from your Account; your deposits and any winnings will be used first.
7.3: If we credit you with a Bonus as a result of you depositing money into your Account, we reserve the right to cancel the Bonus if you then withdraw that money (or part of it) from Your Account.
7.4: If your Bonus is not used within one month from the date of credit of a Bonus, we reserve the right to reclaim an amount equivalent to the amount of the Bonus.
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8 Registration Bonus
8.1: We will credit your Account with a Bonus once you have successfully registered and deposited a minimum of £10 into Your Account.
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9 Refer a Friend
9.1: Once you have successfully registered we will credit your Account with a £10 bonus each time someone who has never opened a Games account by entering debit or credit card details with the Services (a "New Member"):.
9.2: becomes a "Play 4 Real" member (as described above) using different Card details to yours; and
9.3: enters your membership number when registering; and
9.4: plays any game for real money
9.5: We accept no liability for any incorrect entries of membership numbers or contact details that a New Member may supply as part of their entry.
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10 Prize Competitions
10.1: From time to time we may run prize competitions ("Competition"). Each time you play a Play 4 Real game during the period defined on our service you will be entered into a prize draw. The winner will be chosen at random. There is no limit on the number of times you can play. You will not be charged to enter this competition.
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10.2: We will notify the winner in writing as soon as reasonably practicable at the end of the Competition period.
10.3: All Prizes are non transferable, and there will be no cash alternative. We will try to ensure that the prize awarded each month (the "Prize") is the same as the prize described in the Service, but we reserve the right to make substitutions if prizes are not available. Any substitution will be of equivalent value. If you win, you must confirm to us that you accept the Prize.
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10.4: The Prize will be dispatched as soon as reasonably practicable to the address you have supplied us with. A list of Winners can be obtained by sending a stamped addressed envelope to: Monte Carlo Roulette Winners, The Gaming Channel 6/7 Princess Court, Wapping Lane, Wapping, London E1W 2DA.
10.5: By entering a Competition you agree that we may use your name, likeness and voice to without compensation for advertising or publicity purposes.
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10.6: We may cancel the award of a Prize at our sole discretion and without prior notice if:
(i) a Winner's behaviour is detrimental to the Competition or to The Gaming Channel ("TGC");
(ii) an address provided to TGC during registration is wrong/invalid;
(iii) If the prize cannot be delivered to the address given by the Winner.
10.7: If we cancel a win for one of the above reasons, no form of compensation will be offered to the Winner.
10.8: We accept no responsibility for late, misdirected or undelivered entries, and shall not be liable for any telecommunications/cable technical malfunction.
10.9: Employees of TGC and its parent, subsidiaries and affiliated entities and their immediate family members are not eligible to enter the draw
10.10: We reserve the right to cut short, defer, modify, or even cancel a Competition if in our reasonable opinion circumstances require it.
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11 Third Party Content
We may provide links to other interactive services, websites or other resources and may post, accept the posting of or make available content or advertising provided by third parties on the services. We do not accept responsibility for the third party content and do not and cannot be deemed to have endorsed any Third Party Content. In particular, you acknowledge that we will not be party to any transaction or contract with a third party that you may enter into and that we shall have no liability to you in respect of any such transaction. You acknowledge that you will not involve us in any dispute between yourselves and the third party.
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12 Disputes
12.1: Claims/disputes may only be raised within 12 weeks of the original Transaction. All claims/disputes should be raised via our customer care team. You may also forward full details of your query/complaint to us at the above address. If we do not resolve your dispute or claim in the first instance it may be submitted to our Compliance Officer who can be contacted at compliance@montecarloroulette.tv and our Compliance Officer may then refer the matter to the IBAS (Independent Betting Arbitration Service) for arbitration, whose decision shall be final.
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12.2: In the event of there being a dispute over the time at which a game card Transaction was completed, then the time at which it was confirmed on our game card purchase capture system will govern the settlement.
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13 Privacy Policy
13.1: To deposit funds and place stakes on the Service, you will be asked to enter information about yourself and your credit card or debit card ("User Information"). User Information will only be used for the purposes as set out in this Privacy Policy. We shall comply with all appropriate laws and regulations related to personal data in accordance with the Data Protection Act 1998.
You agree that we may use Personal information provided by you in order to conduct appropriate anti fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information
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13.2: By entering your user information, you accept that we may use and retain your user information for the purposes of providing the Service and that it may be held by us or any third party company which processes it on our behalf. These third parties are permitted to use the data only in accordance with our instructions. We may use your user information in order to send you information about our products and services (including by mail, phone, email, other electronic messaging services such as text or automated calling systems, or fax). We and our partners may also contact you with information about their products and services including special offers and rewards, and we may disclose your user Information to our partners for these purposes. Your information WILL NOT be passed on to other third parties for marketing purposes without your consent. If you do not wish to receive information about Our products or services or special offers and rewards from us or our partners, please contact Customer Services on 0845 0060 235.
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13.3: We reserve the right to pass on user information to any relevant regulatory or supervisory authorities as required by law or as we deem appropriate if we become aware or suspect that you are involved in any illegal activities. For legal reasons, we are not obliged to inform you of the same, nor to give any reasons for doing so.
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13.4: We reserve the right to perform statistical analyses of user's behaviour and characteristics in order to measure interest in, and use of, the Service and, in addition, to inform advertisers of such information as well as the number of users that have been exposed to or who have clicked on their advertising banners. We will provide only aggregated data from these analyses to third parties.
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14 General
14.1: There are certain countries in which internet gaming is forbidden, such as the United States of America. It is your responsibility to ensure that at all times you comply with all laws and regulations in any jurisdiction where you are located or resident. It may be illegal for people from certain countries to use the Services and it is your responsibility to ensure that you have complete and unrestricted legal right to use the Services and to register and participate in the Games. You shall only use the Services in accordance with these General Rules and all applicable laws and regulations. The list of countries stated here is not exclusive, and is subject to change from time to time.
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14.2: You further agree you will not:
i manipulate or otherwise abuse our financial systems or attempt to penetrate our security protections or the accounts of other users.
ii cause to be published send or otherwise transmit any material that is untrue, defamatory, offensive, in breach of copyright or of an obscene or menacing nature, or which may cause damage, annoyance or anxiety to any person.
iii use the Services for bookmaking (and you accept that we may monitor all use of the Services to ensure that there is no suspicious usage).
iv cause any part of the Services to be interrupted, damaged or otherwise impaired; or act in an illegal manner or otherwise contrary to the laws and regulations of your jurisdiction.
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14.3: If we suspect that a transaction may involve financial crime or similar activity, we may retain the amount of that transaction and any other transaction made by you. We shall be under no obligation to provide you with any reasons for so doing.
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14.4: Charges and proceedings may be brought against you or any other person who has manipulated or tried to manipulate the Services or your Account or any other customer's account(s) and we reserve the right to pass on such information as we deem relevant to the relevant authorities if we become aware or suspect that you are involved in any such activities or otherwise. In such circumstances, you acknowledge that we shall not be obliged to inform you of the same, nor to give any reasons for doing so.
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14.5: The copyrights, database rights and other intellectual property rights ('IPR') in the materials displayed on or via any of the Services ("Materials", which expression includes text, data, graphics, photographs, videos, animation, images and audio visual content) is owned by or licensed to us. This IPR is protected by the laws of England and Wales, international treaties and all other applicable copyright and intellectual property laws. You agree to respect our IPR and those of third parties. You agree that the Materials are for your personal use only. You shall not use, copy or modify any Materials or give them to other people for commercial, investment or public purposes. Your use of the Services gives you no rights in relation to the IPR in the Materials save as explicitly specified herein.
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14.6: We shall not be liable for any errors or omissions in respect of the Services although we shall use our reasonable endeavours to avoid errors. You agree that we may correct obvious errors.
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14.7: You acknowledge that your use of the Services and any information or material you download or obtain through the Services is at your own risk. Our maximum liability to you for any claim arising in connection with the Services shall be £2000.
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14.8: To the fullest extent permitted by applicable law you agree that we shall not be liable for any consequential, incidental or indirect loss or damages in contract, tort or otherwise, for any loss or damage whatsoever arising from or in any way connected with your use of the Services, including, without limitation, damage for any loss in business projects, loss of profits, loss of privacy, consequences of your use that were beyond our reasonable control, or other consequential losses arising in contract, tort or otherwise from the use of or the inability to use the Services.
14.9: Nothing in these Rules shall restrict our liability for: (i) fraudulent misrepresentation;(ii) death or personal injury resulting from our negligence or that of our agents or officers; or (iii) your statutory rights (including a right to receive a reasonable standard of service).
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14.10: You confirm that we shall not be liable to you or any third party for any modification to, suspension of or discontinuance of the Services. We make no warranties or representations with respect to the Services other than as expressly set out in these General Terms. We make no warranty or representation that the Services will be uninterrupted or error free and we shall not be liable in any way to you for the consequences of any interruptions or errors.
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14.11: These Rules, together with any other rules applicable to the Services, constitute the entire agreement between you and us in relation to the Services. If any provision of these Rules is or becomes illegal, void or invalid that shall not affect the legality and validity of the other provisions.
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14.12: These Rules, together with any other rules or provisions applicable to the Services, shall be governed by and construed in accordance with English Law and, subject to the 'Disputes section above, shall be subject to the exclusive jurisdiction of the English courts.
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